Posts tagged: telephone
Idaho phone companies won't have to fix outages to land-line phone service within 24 hours any more, nor will they have to give credits to customers when they don't meet the new standard, which is doubled to 48 hours, under new rules approved Tuesday by the Idaho Public Utilities Commission. The PUC approved the changes on a 2-1 vote. Those opposed to the changes still have until July 24 to ask the panel for reconsideration; click below for a full report from AP reporter John Miller.
Idaho's land-line phone providers would no longer have to fix outages within 24 hours or be forced to give customers a month's service credit, under a rule change pending at the Idaho Public Utilities Commission. The Idaho AARP is decrying the change as a prime example of why Idaho needs a consumer advocate in its utility regulating process; Idaho is the only state in the west without one. “Had we not had a volunteer of ours bring it to our attention, we would have completely missed it, as have, I believe, the majority of Idaho consumers,” said AARP spokesman David Irwin.
AARP submitted comments protesting the rule change on May 31, the final day of a public comment period, more than a month after the IPUC had convened settlement talks with telephone companies and drafted the rule change. It was prompted by an application from CenturyLink, the state's largest land-line telephone provider, and several related companies, for an exemption from the rule, which the company argued is obsolete. Washington has a somewhat similar 48-hour rule; there's no move on in that state to change it. You can read my full story here at spokesman.com.