DeePee: You think you've got problems. Try living in the Silver Valley. We are served by one stone-cold incompetent monopoly cable outfit for TV and broadband. Three name-changes in 2 years; each time the service gets worse, the speeds get slower (can you believe 11 KBps for broadband?) and the fees get higher. We have no DSL in Shoshone County to compete. Speaking of which, we pay the same exhorbitant "network access" fees to Verizon as you do, but have no voice mail, again no DSL, and it's long-distance from Wallace to Coeur d'Alene (but not from Kellogg to CdA). Clearly the city officials who've granted franchises to these monopolies are asleep, or on the take.
DFO: DeePee, thanks for reminding us in Coeur d'Alene that our Internet problems are nothing compared to others. It reminds me of the old saying: "I complained because I had no shoes; then, I met a man who had no legs." When you're tempted to shake your fist at Time Warner, remember our hard-pressed cyber brethren in the Silver Valley.