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MamaJD: If You Have Little Kids, Beware of Target

MamaJD: My biggest peeve is with Target. AND I LOVE TARGET. Sometimes I think I hear angels sing when the automatic doors open. HOWEVER, the store has risk management nazis. My children are good children (the threat of a shock collar helps ensure this). They are not wild and crazy. They are still children though. They like to stand on the cart, hanging on to the front of the basket. They will not always sit in the huge two-seater with seat belts on (which means they will carefully get on and off the two-seater). This is when a Target employee will start to hover and put us on surveillance. Usually, Target Employee will approach and then speak directly to my three and four year old and reprimand them. YES — the Target employee will tell my child what to do with me standing there right in front of them. This sends me into orbit. This approach is utilized with every mom I know that shops at Target. I understand the policy to enforce safe shopping and limit liability risk. I do not disagree with the policy. I disagree with the delivery of the message. When a parent is there, you should speak directly with the parent, not the child.

DFO: This is one of several good posts from yesterday re: poor cuss-tomer service at local stores. OrangeTV had a great take on Hastings problems while others pinpointed things about Lowe’s, Home Depot, Taco Bell and even a upscale hair-cutting place in Spokane. You can read this terrific thread here.

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About this blog

D.F. Oliveria is a columnist and blogger for The Spokesman-Review. Print Huckleberries is a past winner of the Herb Caen Memorial Column contest by the National Association of Newspaper Columnists. The Readership Institute of Northwestern University cited this blog as a good example of online community journalism.

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