Mic Armon: I can relate to the bad service experience at Bonsai Bistro. One Sunday afternoon my wife & I also had a desire for Asian food & stopped in to BB. We ordered an appetizer of edamome(Soy bean pods), if you have ever eaten these you know that you squeeze the beans out of the pods into your mouth, and you have empty pods left. When our order arrived, we were very shocked to discover that our order was an entire bowl of previously eaten pods. Somebody had made a mistake & given us a bowl of discarded pods instead of our order. The wait person seemed a little shocked but only offered to get us the proper order. We were not offered any explanation or to comp even the order. As I left I mentioned it to the Manager & he was even more disinterested in offering any customer service. At this point I was quite disapointed in the entire Bonsai Bistro response & felt it was appropriate to make Hadadone Hosp. mgt. aware. I sent an email to Jerry Jaeger & never received a response.

DFO: Mic, I think you win the can-you-top-this-for-bad-service contest. Yuk. And welcome to HBO.

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