Huckleberries Online

TUESDAY, JAN. 13, 2009, 2:36 P.M.

Cis: Pizza Hut Outsourcing Calls

My daughter was telling me about one of the gals who works at the place she works. The gal called (Ponderay) Pizza Hut for a pizza delivery ... and it went down hill from there. She lives 1 and half miles from Pizza Hut (in Kootenai). Yet the person who is on the other end of the phone is FROM OVERSEAS!!! Yes, I said Pizza Hut call was answered overseas. She had to spell the name of the street 5 times. It was Brittany St. The man never heard of it. This took at least 15 minutes, and finally he has it right. Then he tells her they don't deliver there. She said WHAT? The man repeats, Pizza Hut doesn't deliver there. He had Googled her address, and it wasn't there. She told them she lived a mile and half away and had pizza delivered there before.. Sorry, ma'am, it isn't on Google. She hung up/Cis, Simple Mind. More here.

Question: Is this taking outsourcing a bit too far?

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D.F. Oliveria
Dave Oliveria writes the Huckleberries Online Blog for North Idaho readers and the Huckleberries print column.

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