By now, half the Internet has heard of the fact that United Airlines broke Dave Carroll's guitar. The musician was traveling to Nebraska for a one-week tour in spring 2008 when United baggage handlers tossed around his $3,500 guitar and broke it. After wrangling with customer service for nine months, and getting no help, Carroll promised a United representative that he and his band, the Sons of Maxwell, would make three song videos about the frustrating incident. Carroll's message to United is: "Song two has been written and video production is underway. Song three is coming. I promise." (Read Carroll's full explanation. Good luck if you can get through the whole thing. United gave him the very definition of the runaround)/Andrea James, Aerospace News, Seattle P-I. More here. YouTube here.

Question: Has an airlines ever broken or lost something or yours?