I recently posted that the insurance company delayed its payment for my prescription for Vancomycin. I wrote I would be lenient, not passive, patient, not pushy. The payment was made to Broadway Apothecary on Friday afternoon and I will be getting a check from them this week. The insurance covered 98% of the medicine's cost. Leniency was easier for me than going ballistic with someone on the phone. Or ragging on the apothecary/Raymond Pert, Kellogg Bloggin'.

DFO: I've had a number of problems with insurance companies over the last five years or so, including a series of problems that prompted me to switch my health insurance. Earlier this spring, I had to fight my car insurance company to get my family reimbursement for treatment stemming from that December 2007 crash in the Spokane Valley. Patience got me no where. I finally got pushy and won reimbursement.

Question: Have you had trouble dealing with insurance companies? What is the best approach in dealing with them when they drag their feet -- patience or pushiness?