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Huckleberries Online

Happy Customers Rank Avista Highly

Avista has earned the highest ranking in satisfaction among residential natural gas customers in the midsize natural gas utilities segment of the West region, according to the 2010 J.D. Power and Associates Gas Utility Residential Customer Satisfaction StudySM released today. Avista’s score of 654 placed the utility highest in the segment, tied with Boise-based Intermountain Gas Company. The segment average score on this study was 629. In its ninth year, the study surveys customer satisfaction across a number of factors, including billing and payment, price, corporate citizenship, communications, customer service and field service.

Question: Beyond the rates, which everyone wishes were lower, are you satisfied with Avista service?


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About this blog

D.F. Oliveria is a columnist and blogger for The Spokesman-Review. Print Huckleberries is a past winner of the Herb Caen Memorial Column contest by the National Association of Newspaper Columnists. The Readership Institute of Northwestern University cited this blog as a good example of online community journalism.

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