Avista has earned the highest ranking in satisfaction among residential natural gas customers in the midsize natural gas utilities segment of the West region, according to the 2010 J.D. Power and Associates Gas Utility Residential Customer Satisfaction StudySM released today. Avista’s score of 654 placed the utility highest in the segment, tied with Boise-based Intermountain Gas Company. The segment average score on this study was 629. In its ninth year, the study surveys customer satisfaction across a number of factors, including billing and payment, price, corporate citizenship, communications, customer service and field service.
Question: Beyond the rates, which everyone wishes were lower, are you satisfied with Avista service?