Pecky Cox (RE: GirlFridayCDA: Customer not always right): Whether you like it or not, and you don't have to - we live in a world that has gone SOCIAL, what FB, YouTube, Yelp and many other tools on social media can do to your business is a scary matter. Good or bad but a sad fact. Google the story about the guy who had his luggage (guitar) destroyed by airline crew. It says it all. Absolutely, the customer is not always right, neither are his posts and tweets, but hey, not much to do about it.
Question: Have you ever posted a bad review or comment of a restaurant or business on Yelp or any other social media?