Returning the favor
As anyone who’s received a drugstore cologne gift set well knows, even Santa Claus gets it wrong sometimes.
Friends and relatives? Yes, them too.
Hence the throng of customers who flock to shopping malls soon after the holidays to exchange or return less-than-ideal presents. Retailers generally try to accommodate their wishes, or provide store credit. But it’s not always easy.
A recent National Retail Federation survey of 60 merchant loss-prevention executives estimated that fraud related to returned items this holiday season will cost the industry $3.8 billion. Read more.
Have you ever returned a Christmas gift? Why?
