Research on customer satisfaction has revealed something rather peculiar: social media, the thing that has increasingly come to define our lives, isn’t especially well-liked by its users. That is according to the annual American Customer Satisfaction Index (ACSI) survey, released today. The annual report on social media breaks things down by several popular outlets, like Facebook, Twitter, and Google Plus. To the surprise of perhaps nobody, LinkedIn comes in at dead last among the measured social media channels. More surprising is that Facebook ties LinkedIn at the bottom of the barrel for customer satisfaction/Jacob Long, Geek-Sided. More here.
Question: Are you satisfied with social media?