David Bond/Wallace Street Journal comments:
I am on my now second hour of being on hold attempting to reach Sirius-XM Radio to cancel one of my two radio subscriptions. You cannot do it from their website, even if you are registered there, which I am.
At the end of the first hour a bi-ped came on the line, we spoke briefly, and she said she needed to transfer me to accounting so the pre-paid radio subscription I’m cancelling would be credited to the still-active radio’s account.
I begged, “No, not another hour on hold?!”
Oh, no, she said, it will just take a minute or two. Now I’m back to their pre-recorded noise, saying my wait time was not two, but approximately 75 minutes.
I’ve long since just put my cell on speaker-phone, made another pot of coffee, made and consumed breakfast, taken a leak and answered the morning’s emails.
Thank goodness for unlimited cell minutes and the phone’s being plugged into its charger or it would be dead and I would be broke.
Sirius-XM is not alone in this chicanery. Oh, hang on, just got a live, Malaysian-speaking person. More here.