Our new internet service provider, Spectrum (Charter Communications), the company that “merged” with Time Warner’s local cable, has come under increasing fire lately. Many consumers have been calling me about poor customer service, very slow and/or inconsistent internet speeds, higher monthly prices and no printed material available to consumers regarding offerings.
Unfortunately, these problems are not unique to customers in our area. Last month, the state of New York filed an 87-page lawsuit against Charter and its Time Warner Cable (TWC) subsidiary, claiming “that the Internet provider allegedly conduct[ed] a deliberate scheme to defraud and mislead New Yorkers by promising Internet service that they knew they could not deliver”/Bill Brooks, Coeur d'Alene Press Consumer Guy. More here.