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Posts tagged: call center

Canada Call Center Opens CdA Office

SQM, a Canadian company that provides follow-up services for companies using call centers, has opened an 11,500-square-foot office at 7400 Mineral Drive, in the Coeur d’Alene Tech Center building. The company opened the office in March with 90 employees. Based in Vernon, British Columbia, SQM provides quality assurance services for more than 400 companies across North America. It’s been in business for nearly 20 years. The North Idaho office is the first in the United States, said Sarah Kennedy, SQM vice president for business development/Tom Sowa, SR Office Hours blog. More here.

Question: Are 90 call center jobs worth celebrating?

100 Frontier Call Center Jobs End

On the final day at the Frontier Communications Corp. call center, you might expect anger, sadness or despair from the more than 100 employees whose jobs ended Tuesday. Not so. There were tears, for sure, but there were even more hugs and handshakes, laughs and smiles, and yep, applause, too. “I'm really proud of everybody here I worked with,” said Jennifer Root, a 13-year offline associate. “I think we accomplished great things. I think our team will be missed by Frontier.” Those great things went beyond internal communications support for the company. They extended into the community and to Sandpoint, too, and the family of Todd and Julie Harkins/Bill Buley, Coeur d'Alene Press. More here. (Shawn Gust Coeur d'Alene Press photo: Todd Harkins interacts with his son Elijah, 6, following a presentation of a special bicycle from staff members of Frontier Communications)

Question: Have you been laid off in the last 5 years? How did you survive the period that you were out of work?

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D.F. Oliveria is a columnist and blogger for The Spokesman-Review. Print Huckleberries is a past winner of the Herb Caen Memorial Column contest by the National Association of Newspaper Columnists. The Readership Institute of Northwestern University cited this blog as a good example of online community journalism.

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