Office Hours

Southwest trying to be more responsive over flights from Boise to Spokane

Southwest Airlines is looking to fix its relationships with about 15 North Idaho state legislators.

A story in Wednesday's Spokesman-Review noted the 15 are irked by a change in Southwest's flights between Boise and Spokane. All 15 were using a 2:35 p.m. afternoon flight on Fridays to get back to North Idaho for the weekend.

Southwest eliminated that flight a week ago. In order not to have to wait until the 9 p.m. flight for Spokane, Idaho's legislative leaders will convene Friday sessions an hour earlier to let the group get out in time to catch a 1 p.m. flight home.

Rep. Frank Henderson, R-Post Falls, was burned enough to write a note to the Southwest CEO. In the story Wednesday, Henderson said he got a canned reply.

Southwest Spokeswoman Michelle Agnew sent us a message today saying the airline is going to be more repsonsive. "I was able to confirm our Customer Relations Team did respond with a letter to Rep. Henderson on Feb. 11. We have a customer relations rep following up with Rep. Henderson's office today."




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Tom Sowa
Tom Sowa covers technology, retail and economic development and writes the Office Hours blog.




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