Idaho Attorney General Lawrence Wasden today released his annual Consumer Protection report for 2011. His office recovered a record $8 million in consumer restitution last year.

In addition, the Consumer Protection Division recovered $2.5 million in penalties, fees and costs; received more than $24 million from a tobacco settlement; and returned $1.5 million in unspent consumer protection money to the general fund.

“Our most significant work in 2011 was in two areas: mortgage foreclosure and pharmaceutical pricing,” Wasden said in a news release.

Wasden said mortgage-related complaints decreased more than 120 percent last year. His office received 116 mortgage complaints for the year, down from 261 in 2010. Still, the mortgage category remained at number one on the Attorney General’s top 10 consumer complaint list, in a tie with motor vehicles.

“This may be due to improvements in the federal Making Home Affordable Program, greater public awareness of mortgage modification options, a decrease in foreclosure filings during 2011, and the proactive steps that we have taken in the Attorney General’s Office,” Wasden said.

With the national foreclosure crisis hitting Idaho especially hard, Wasden’s office conducted an in-depth study of mortgage and foreclosure issues and issued a comprehensive report in early 2011. That report led Wasden and the Idaho Banking Association to propose House Bill 331.

Enacted last year, this new law requires lenders to notify borrowers in writing of their opportunity to request a mortgage loan modification review and to notify borrowers in writing of postponed trustee’s sales. The law also prohibits for-profit mortgage modification companies from operating in Idaho unless licensed by the Idaho Department of Finance or exempt from such licensing.

In 2010, complaints against mortgage modification companies ranked No. 6 on the top 10 list of complaints. This year the category did not generate enough complaints to make it onto the list.

Here is the AG's top 10 complaint for 2011:

The Idaho Attorney General’s 2011 Top 10 Complaint List
	Category	2011 Complaints	2010 Complaints
1	Loans & Mortgages   Motor Vehicles	116   116	261   100
3	Work-At-Home Programs	71	27
4	Cable/Satellite Services	70	83
5	Directory & Ad Space	48	27
6	Collections	40	39
7	Landlord/Tenant Issues	37	33
8	Internet Sales	34	43
9	Magazine Subscriptions   Membership Plans & Clubs	31   31	24   30
	All Other Complaints	435	705
	Total Complaints Received	1,028	1,312

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