Does anyone care if a company has a bad grade with the Better Business Bureau?
We're asking because we may want to examine how companies get a bad grade, and then what happens in the minds of consumers.
Recently, the BBB notified Spokane-area media that a Texas-based workshop presenter would be in Spokane and in Coeur d'Alene.
This was Armando Montelongo Seminars, LLC. His spiel is called "'Flip & Grow Rich," and he's managed to earn his position in part from a cable show called "Flip This House."
The BBB mailing notified the media that Montelongo's business in San Antonio has an "F" grade with the local BBB. That F is based on some government action against his firm for alleged deceptive marketing and failure to address consumer issues adequately.
We get the impression the people who attended the session didn't know about the BBB rating. Or they did, but didn't care.
If anyone went to the sessions here, give us a holler. We'd like to discuss you views. Contact us at Business@spokesman.com. Include a phone number where we can reach you.