ADVERTISEMENT
Advertise Here

Office Hours

State regulators fine Frontier Communications $41,400 for check policy

Washington state regulators fined Frontier Communications Northwest Inc. (DBA Frontier) for overcharging customers for returned checks. 

Washington's  Utilities and Transportation Commission found Frontier committed 414 violations of the state’s consumer protection rules and penalized the company $41,400 for improperly charging customers a higher fee than allowed for returned checks. 

Frontier has 15 days to pay the fine, request a hearing to contest the violations or seek a mitigated solution and lower fine.

The company is not allowed to pass penalty costs to customers through rates. 

The violations were found during an investigation of returned check fees charged to customers from Aug. 1, 2010, to March 31, 2012. UTC staff found Frontier was improperly charging $20 and $25 fees for returned customer checks, higher than the $15 the company is authorized to collect.

Frontier is the fifth-largest U.S. landline company.  In Washington it has 321,300 phone lines; its Eastern Washington cities are Wenatchee, Kennewick, Pullman, Chelan, Richland and Newport.


Please keep it civil. Don't post comments that are obscene, defamatory, threatening, off-topic, an infringement of copyright or an invasion of privacy. Read our forum standards and community guidelines.

You must be logged in to post comments. Please log in here or click the comment box below for options.

comments powered by Disqus
« Back to Office Hours

Get blog updates by email

About this blog

The Spokesman-Review business team follows economic development in Spokane and the Inland Northwest.

Sign up for our business email newsletter
Latest comments »

Read all the posts from recent conversations on Office Hours.

Contributors

John Stucke John Stucke is a deputy city editor who helps build local news coverage and writes about health care, bankruptcy and rural affairs.

Recent work by John

Alison Boggs Online Producer Alison Boggs posts and manages content on spokesman.com and its social networking accounts.

Recent work by Alison

Scott Maben Scott Maben is a Deputy City Editor who covers North Idaho news and higher education.

Addy Hatch is the city editor, and formerly was business editor.

Search this blog
Subscribe to this blog
ADVERTISEMENT
Advertise Here