Office Hours

Viewers who endured KAYU-DISH blackout came away angry at both sides

You probably heard the disputing parties in the KAYU-DISH blackout finally reached an agreement over the weekend:  KAYU-28, Spokane’s Fox affiliate, was off the Dish network since late November over a dispute involving retransmission fees.

Terms of the deal to end the blackout were not disclosed.

But what is clear is both companies ended up with a black eye in the minds of many customers. We did a quick email blast to angry customers who were upset enough to contact KAYU GM Brian Brady last week. Here's a short sample of how those customers told us they feel about what happened to them.

Viewer Carol Nelson's take: "Once the snow's gone, we'll be looking into antenna options so we aren't caught in the middle again. We shouldn't have to leave home in order to watch network programs!"

And, Donald Rowland doesn't pull any punches: "Still, a very bad business practice, to torture the paying customers! SHAME on both companies for doing this! Now that the Seahawks are done, I have no further need of KAYU-28 along with many of the area advertisers. May they reap what they sowed!"

And here's a blast from Stephen Fisher, M.D.: "I believe that reasonable and responsible men and women are always able to reach a fair and equitable solution of any situation.  Our business behavior is mirroring our political behavior and our behavior in many of our other institutions. Those who suffer are those (the two businesses) serve.  Apparently, those in positions to make decisions have misplaced their moral compasses."




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The Spokesman-Review business team follows economic development in Spokane and the Inland Northwest.





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