Posts tagged: alaska airlines
Southwest Airlines will shut down its Spokane to Portland flights in January, the airline announced.
The decision follows Southwest’s move to drop service to Seattle at the start of this year.
Southwest flies two flights to and from Portland daily.
In terms of total passengers, Portland is the second most-frequent destination from Spokane, according to federal transportation numbers.
Seattle ranks ahead of Portland.
With six flights daily, Alaska Airlines flies more passengers to and from Portland than Southwest does, the data show.
For a full description of the impact, go to this story on Spokesman.com.
Spokane based tech company Next IT announced Thursday United Airlines will start using its virtual customer agent online next year.
The company has developed similar products for Alaska Airlines and for Continental Airlines.
Alaska's personalized question-answer agent lets fliers and passengers query “Jenn” which then provides short answers on schedules, ticket prices and fares. Continental's agent is branded “Alex.”
Next IT spokeswoman Jennifer Snell said United will deploy the agent in 2012 and has not revealed its brand name.
At this point, none of the airlines is offering a mobile-specific app that incorporates the Next IT agent, she said. Airlines do have apps that provide quick responses on flight information and other related matters.
One of the first agents Next IT developed was the “Sgt. Star” tool that has been used on the GoArmy.com recruiting site.
Seattle-based Alaska Airlines is converting all Horizon Air airplanes to its own brand, starting this month, the company announced.
The change is part of a trend among regional air carriers, said Alaska Airlines spokeswoman Bobbie Egan. She emphasized the two airlines are not merging. Horizon has operated as a separate second airline inside the Alaska Air Group.
That trend is to provide a specific regional airline partner that works closely with a major airline. Horizon will take on that fully regional role, according to a press release on the Alaska Airlines site.
Alaska acquired Horizon Air back in 1986.
Egan said Horizon will continue as a fully separate company with its own executive team. The shift will allow Horizon to market itself with the “higher profile” of the Alaska brand, said Egan
Horizon schedules won’t change and passengers will see little impact on operations, she said. Planes will be repainted so that the Alaska Airlines Eskimo image will be added to Horizon aircraft. The sides of all Horizon planes will have the airline’s name next to a larger “Alaska Airlines” logo.
For the full release, try here.