Posts tagged: Better Business Bureau of Eastern Washington
Does anyone care if a company has a bad grade with the Better Business Bureau?
We're asking because we may want to examine how companies get a bad grade, and then what happens in the minds of consumers.
Recently, the BBB notified Spokane-area media that a Texas-based workshop presenter would be in Spokane and in Coeur d'Alene.
This was Armando Montelongo Seminars, LLC. His spiel is called “'Flip & Grow Rich,” and he's managed to earn his position in part from a cable show called “Flip This House.”
The BBB mailing notified the media that Montelongo's business in San Antonio has an “F” grade with the local BBB. That F is based on some government action against his firm for alleged deceptive marketing and failure to address consumer issues adequately.
We get the impression the people who attended the session didn't know about the BBB rating. Or they did, but didn't care.
If anyone went to the sessions here, give us a holler. We'd like to discuss you views. Contact us at Business@spokesman.com. Include a phone number where we can reach you.
Mayor David Condon on Monday announced he's hired local BBB CEO Jan Quintrall to be in charge of the city's Business and Developer Services office.
That office used to have the name of Economic Development Division. Theresa Sanders, the current city manager, headed that division in the administration of previous mayor Mary Verner.
Quintrall's job starts Monday; she'll earn $118,494 if approved by the City Council.
Filling in as interim CEO of the Spokane Regional BBB will be Elea Katzele.
The official release said the new division will include building, planning, engineering services, capital programs and workforce development. Quintrall said her focus will be in eliminating red tape and making business activities and projects less cumbersome.
The key job task is “making sure the people who work (in the department) have the right tools to do their jobs effectively,” she said.
While Verner and other mayors have vowed to simplify the permitting and business application process at the city, Quintrall said the system has a ways to go.
She added, “The bureaucracy breeds on itself. There is still a lack of clarity” in how people go through the business development process, she said.
More than 3,100 consumer complaints came into the Better Business Bureau serving Spokane, Eastern Washington, Idaho and Montana.
Of those, we asked the BBB for the list of the 10 Eastern Washington and North Idaho companies with the most complaints from Jan. 1-Dec. 1, 2011.
Here's the list, followed by the business's overall BBB rating. Companies that respond actively and promptly typically retain a high rating:
Global Fitness franchise, 110 W. Price,
1880 Western Wear,
Merchants Services Direct,
Ambassador Programs, Inc.,
Dave Smith Motors, Kellogg, 13 complaints, A+ rating.
WKA Innovations, Inc.,
LLS America LLC,
Time Warner Cable,
Spokane’s Better Business Bureau, which covers North Idaho and Montana as well, has begun testing an online review system process for customers to describe good or bad experiences with local businesses.
The goal of the new review option is to allow consumers to give high-fives for area businesses that who do great work, said Jan Quintrall, the BBB’s president and CEO.
The full daily story is at this link. (Subscription to Spokesman.com may be required.)
This new idea makes sense. But it still has one glitch: finding those reviews at BBB.org is virtually impossible unless you're looking for comments on a specific business.
Quintrall said that since this is still a trial run, the option of adding a link to all reviews posted by consumers might be added later.
We would like that. It would be instructive to see the recent posts or reviews listed by the past day, past week, past month or whatever. In the digital age, that's almost so easy that it should have been built into the review option from the start.