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Posts tagged: global fitness

Area BBB lists the 10 area businesses with the most 2011 complaints

More than 3,100 consumer complaints came into the Better Business Bureau serving Spokane, Eastern Washington, Idaho and Montana.

Of those, we asked the BBB for the list of the 10 Eastern Washington and North Idaho companies with the most complaints  from Jan. 1-Dec. 1, 2011.

Here's the list, followed by the business's overall BBB rating. Companies that respond actively and promptly typically retain a high rating:

  • Global Fitness franchise, 110 W. Price, Spokane, 24 complaints, F rating.

  • 1880 Western Wear, Colville, 21 complaints, F rating.

  • Merchants Services Direct, Spokane Valley, 18 complaints, C rating.

  • Ambassador Programs, Inc., Spokane, 15 complaints, B+ rating.

  • Dave Smith Motors, Kellogg, 13 complaints, A+ rating.

  • WKA Innovations, Inc., Spokane Valley, 13 complaints, B+ rating.

  • AT&T Mobility, Spokane, 12 complaints, A- rating.

  • LLS America LLC, Spokane, 11 complaints, F rating.

  • CoiNuts, Coeur d’Alene, 10 complaints, F rating.

  • Time Warner Cable, Coeur d’Alene, 10 complaints. A rating

BBB to post full consumer complaints in detail, starting Jan. 1

Starting Jan. 1, the Spokane-area Better Business Bureau will publish full consumer complaints against companies in the region instead of short descriptions. 

A number of other regional BBBs have also published complaints as a way of adding informationfor consumers to judge for themselves the performance of businesses, said Chelsea Dannen, public relations and media specialist for the Spokane BBB.

The Spokane-based business group covers Eastern Washington, North Idaho and Montana.

Up until now the BBB has listed the number of complaints a company receives and whether the complaint has been “closed” — either answered by the company or not answered after two attempts for a reply.

Through January, the Spokane BBB will continue to list business complaints in general terms such as billing or collection.

But after that the full text of written complaints will be posted on the organization’s website. When companies send replies, those will be added too, Dannen said. Only revealing and private information will be excluded.

A group of complaints collected since mid-December are being batched together and will be the first placed online, Dannen said.

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The Spokesman-Review business team follows economic development in Spokane and the Inland Northwest.

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John Stucke John Stucke is a deputy city editor who helps build local news coverage and writes about health care, bankruptcy and rural affairs.

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Alison Boggs Online Producer Alison Boggs posts and manages content on and its social networking accounts.

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Scott Maben Scott Maben is a Deputy City Editor who covers North Idaho news and higher education.

Addy Hatch is the city editor, and formerly was business editor.

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