The Slice

SUNDAY, MARCH 10, 2013

A customer service move that matters

Perhaps you have noticed grocery checkers with no one in their lanes stepping out and actively looking for shoppers who might be ready to be rung up.

It has quickly become so standard that it has to be a management directive.

But here's the thing. Unlike many behaviors that start with a memo, this actually improves the shopping experience.

So, to whoever came up with this...Thanks. 




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