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August 1, 2011 in City
Jesse Tinsley photo Buy this photo

Spokane fire dispatcher Linda Hendrix, shown Thursday, likes the new automated voice feature being tested by her department. When Hendrix takes a call, she asks five questions, then activates an automated voice that reads the address over the radio to get firefighters and EMTs en route. It is estimated that the technology can save 15-30 seconds of response time.