August 9, 2011 in Business

Coldwater Creek shutters West Virginia call center

 

Sandpoint clothing retailer Coldwater Creek is closing a West Virginia call center and concentrating that operation at its Coeur d’Alene location.

The change means the retailer no longer has an East Coast call center, said Coldwater Creek spokeswoman Bobbi Earle.

Coldwater Creek has had a 15-person call center and a larger distribution center in Parkesburg, West Va., for more than 10 years. The 15 laid-off workers were offered jobs inside Coldwater Creek’s distribution center there.

The change does not increase jobs in the Coeur d’Alene center, Earle noted. However, it will mean more work hours per week for the Coeur d’Alene group, she said.

In a press release, Earle said the closure results from technology that allows for centralizing call center work.

Tom Sowa


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