Delta boosts free bag limit after returning GIs complain
Reacting to public outcry, Delta says it will allow members of the military to check four bags for free.
The news came after two Army soldiers returning from Afghanistan complained in an online video that Delta charged their unit a total of $2,800 when some of them checked a fourth bag.
Delta Air Lines Inc. has long allowed three checked bags for active duty military members flying in coach, with charges beginning with a fourth bag. The soldiers said their travel orders allowed four bags.
The video of the two soldiers on a flight from Baltimore to Atlanta went viral and put Delta on the defensive. The video had clocked more than 170,000 views on YouTube by midday Wednesday.