Army vet battling private insurer for coverage she feels is due
Injured as contractor in Afghanistan but denied specialized therapy at home
A highly trained helicopter mechanic sits in her Chattaroy home and wonders what will come next: another debilitating brain seizure or the therapy she hopes will help her recover from injury as a result of a mortar explosion 20 months ago in Afghanistan.
Jennifer Barcklay says she is being denied the specialized inpatient medical treatment her doctors believe is her only hope for a normal life.
“These are war crimes, using taxpayer dollars to profit from injuries incurred by people fighting for our freedom,” Barcklay says.
Although she is a U.S. Army veteran, Barcklay, 40, was injured as a civilian working for Blackwater, the private security contractor now known as Xe Services. She and thousands of other civilian employees injured in the defense of their nation have had to navigate an often unresponsive private insurance system.
Xe’s insurance carrier has so far denied Barcklay expensive inpatient treatment known as cognitive rehabilitation therapy, which was recommend by eight Spokane area physicians and mental health care providers.
She suffers from traumatic brain injury, the signature wound of the Iraq and Afghanistan wars, for which thousands of U.S. soldiers are receiving care in military or Department of Veterans Affairs facilities. Like many of them, she continues to endure seizures, memory loss, headaches, tremors and problems with her balance that prevent her from returning to work.
Under the Defense Base Act of 1941, defense contractors must provide medical and disability insurance for their workers in war zones. The premiums are included in the companies’ contract with the Department of Defense.
There have been nearly 56,000 such claims for injuries or deaths from the start of the Iraq war to 2009. That year, a congressional investigation found that insurance companies had collected $1.5 billion in premiums, while they paid out about $900 million in compensation and expenses.
Another World War II-era law, the War Hazards Compensation Act, reimburses the employer or insurer for injuries or death to a worker caused by an act of war. The insurer is reimbursed by the taxpayers for 100 percent of the claim, plus 15 percent for administrative costs. From 2003 to 2010, the federal government paid more to insurers for expenses, $19.7 million, than it paid in compensation, $12.1 million, to claimants under the act.
More than three-quarters of the Defense Base Act claims were handled by American International Group, which was rescued in 2008 by the U.S. government in the largest corporate bailout in history.
An AIG subsidiary, Insurance Company of the State of Pennsylvania-Chartis WorldSource, took months to authorize a neurological evaluation for Barcklay. Now Chartis is refusing to pay for her inpatient treatment.
“Frankly, I am appalled at how many obstacles have been placed in the way of her receiving the treatment she needs,” Spokane neuropsychologist Winifred Daisley wrote in a December letter to Chartis case manager Debra Ragan.
Marie Ali, a Chartis spokeswoman, said she could not comment on individual claims but that the company “is committed to handling every claim professionally, ethically and fairly.”
“We provide the highest level of service to our insureds, which includes the prompt adjudication and payment of claims.”
A spokesman for Xe Services said, “The company has worked diligently with the insurance provider to help ensure Ms. Barcklay receives the level of care and treatment she needs.”
Honorably discharged in 1996
Barcklay, a 1989 graduate of Lewis and Clark High School, studied art and archaeology at Evergreen State College and became an accomplished artist. Despite selling her oil paintings at galleries in Seattle and New York, she found it difficult to pay her student loans and joined the Army in April 1994.
At Fort Campbell, Ky., she learned to repair UH-60 Blackhawk helicopters before injuring her knee in jump school; she was honorably discharged in October 1996.
Despite her small frame, she became a certified firefighter and emergency medical technician before returning to school to become an airframe and aircraft power train mechanic specializing in remote mountain recovery of helicopters.
She worked for the defense contractor L-3 Vertex Aerospace in Iraq from 2006 to 2008. Then she joined Blackwater subsidiary Presidential Airways, repairing military and civilian helicopters in Afghanistan in 2009. Xe Services sold Presidential Airways in March 2010.
In September 2009, while working at Forward Operating Base Shank in eastern Afghanistan, Barcklay was returning from lunch in the mess tent when an enemy mortar exploded 10 yards from her as she passed an opening in the blast wall.
“It was like every joint in my body separated and then slammed back together,” Barcklay said.
The force of the blast threw her to the ground. A forklift operator and a soldier also were severely injured by the explosion.
“I remember being on the ground, but I don’t remember falling,” Barcklay said. “I saw the smoke cloud, but I couldn’t hear anything. I couldn’t stop shaking.”
She was treated at a nearby Army base for ear trauma and joint pain and returned to the United States in November 2009. She returned to Afghanistan in early January and continued working for about a month despite reporting vertigo and shakiness, headaches, tinnitus and blurred vision.
When she came home to Spokane in February 2010, Barcklay began seeing medical providers for continued problems with seizures, pain, hearing, balance and memory loss.
In March last year, Dr. Neil Giddings, an ear, nose and throat specialist, recommended cognitive testing and rehabilitation. Upon completing the evaluation in July 2010, neuropsychologist Daisley diagnosed “post-concussion syndrome caused by blast injury” and recommended comprehensive cognitive rehabilitation.
According to Barcklay’s medical records, this recommendation has been supported by Giddings, as well as Dr. Madeline Geraghty, medical director of the neurology department at Providence Sacred Heart Medical Center; Dr. David Ramey, of Kootenai Neurology; Dr. Karen Stanek, brain injury psychiatrist at Northwest Medical Rehabilitation; Dr. Heidi Heller, neurologist, and Dr. Daniel Hesskamp, internal medicine specialist, of the Spokane Veterans Affairs Medical Center; and Dr. Rod Peterson, psychiatrist, Spokane Psychiatric Clinic.
“I do not believe her symptoms have a psychiatric causality – this is a neurological problem directly due to blast injury,” Daisley wrote.
Peterson, who met with Barcklay six times, wrote, “I do not believe her seizures are caused by a psychiatric condition.”
Caseworker terminated after recommending treatment
Through an independent contractor, Chartis hired a nurse, Theresa Trimmell of Northwest Medical Management, to coordinate Barcklay’s case. After consulting with the specialists, Trimmell researched the options available to her patient.
After determining that there was no appropriate rehabilitative program in Washington, Trimmell contacted the Centre for Neuro Skills in Bakersfield, Calif., which evaluated Barcklay and accepted her for treatment.
Upon submitting her work with Barcklay to Chartis in October 2010, Trimmell’s contract was terminated unexpectedly.
“When I first saw (Barcklay) she had a caseworker with the insurance company who seemed really supportive and seemed like she was going to make things happen, and then she was taken off the case,” Daisley said.
It has been nearly a year since the neuropsychologist recommended cognitive rehabilitation, which is more effective the sooner it is given.
Injured defense workers often have to battle insurance companies that routinely deny medical benefits, causing long delays in treatment, the House Committee on Oversight and Government Reform discovered in 2009.
Without examination, psychiatrist issues opinion
On April 22, Barcklay’s attorney, David M. Linker, met with Chartis’ attorney, Michael W. Thomas, in a Department of Labor Office of Workers’ Compensation conference. Thomas said Chartis was waiting for an independent review of Barcklay’s medical records.
The review by Dr. W. Curt LaFrance Jr., director of neuropsychiatry and behavioral neurology at Rhode Island Hospital and assistant professor at Brown Medical School, came on May 20.
LaFrance’s primary diagnosis: “Conversion disorder” accompanied by “adjustment disorder with anxious mood.”
Without examining Barcklay, LaFrance determined that her condition was largely a mental condition characterized by physical symptoms. He wrote that he did not see a need for inpatient rehabilitation.
In response, Peterson wrote a letter to Barcklay’s attorney, rebutting Chartis’ independent review and calling for “a more complete evaluation at an institution such as the Centre for Neuro Skills.” In addition, the Spokane psychiatrist wrote, “The American Psychiatric Association has a very specific and rigid stance against psychiatrists rendering diagnoses on patients they have not examined.”
Mark Ashley, chairman emeritus of the Brain Injury Association of America and CEO of the Centre for Neuro Skills, also reviewed Barcklay’s records.
“Unfortunately, if we continue to try to treat (Barcklay’s) condition in this fragmented way, the likelihood of her improving is low,” Ashley said. “It requires a comprehensive and intensive sort of intervention.”
Ashley denounced the insurer’s reluctance to cover treatment in his facility and attempt to debunk the collective work of her medical providers through “utilization review.”
“It’s unconscionable that they would be this dispassionate while this human being is undergoing such incredible physical and psychological suffering,” he said.
“These people know the difference between right and wrong, and they simply don’t care,” Ashley continued. “They are playing a game with this woman’s life.”
Barcklay said federal law guaranteed that she would be taken care of if she risked her life in a war zone. Now that she is injured she shouldn’t have to fight for treatment, she said, but she will.
“Every night I go to sleep I don’t know whether I will have a seizure or whether I will wake up at all,” she said.