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Software helps run smaller work forces

Sat., June 18, 2011

Spokane software firm Softechnologies has released a suite of mobile work-force management tools aimed at smaller or midsize companies.

Started 16 years ago, the Spokane company develops business software primarily used by mobile field workers and crews.

Up to now Softechnologies has created and sold products used by big firms like Sylvania and Motorola.

The new product, called the Mobility Suite EMB, is designed for smaller businesses.

EMB stands for emerging and midmarket businesses, Softechnologies CEO Vance Blakely said. Those typically are customers who don’t use a full set of mobile business tools in part because of the cost.

The Mobility Suite EMB lineup includes tools for providing customer service, appointment booking, job scheduling, dispatch and work force monitoring, Blakely said.

Pricing will vary with the number of modules used. The suite of mobility options works with many handheld devices, smartphones, tablets and laptops.

The north Spokane company has roughly 25 workers, with offices in Los Angeles, Houston, Boston and Australia.

A competitive economy, while creating challenges, also encourages many small to midsize companies to consider investing in a mobile work force strategy, Blakely said.

The next big step in the marketing of Mobility Suite EMB, he said, is adapting the products for the Android and iPad operating systems.

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