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Washington Voices

In brief: Customer service seminar Wednesday

Thu., Oct. 27, 2011

The Greater Spokane Valley Chamber of Commerce will hold “Mind Capture Customer Service” Wednesday at Mirabeau Park Hotel, 1100 N. Sullivan Road, from 8 to 10 a.m.

Tony Rubleski, a nationally recognized sales and customer service expert, will discuss topics including key characteristics of today’s customer; five simple, yet highly effective, ways to improve customer service; good and bad customer service examples and the powerful lessons they leave.

Cost for the seminar is $40 per person. A discounted rate is offered for groups three or more people from local businesses for $30 per person.

To register, visit www.spokanevalley For a group discount, call the Chamber office at (509) 924-4994.

Halloween-themed blood drive underway

SPOKANE COUNTY – The Inland Northwest Blood Center will have a “Starve a Vampire – Give Blood” blood donation on Monday.

Blood donors can visit any of the INBC locations for the annual Halloween-themed event, including the Spokane Center, 210 W. Cataldo Ave., from 7 a.m. to 6 p.m.; the Spokane Valley Center, 12606 E. Mission Ave., from 1 to 6 p.m. Donors will receive a T-shirt, while supplies last.

To make an appointment and for more information, visit

Hula bowl fundraiser for JA Nov. 4-5

NEVADA/LIDGERWOOD/ SPOKANE VALLEY – Junior Achievement of the Inland Northwest will host its 26th annual Hula Bowl, Nov. 4-5 at Lilac Lanes, 1112 E. Magnesium Road, and Nov. 19 at Valley Bowl, 8005 E. Sprague Ave.

To help with the fundraising event, Junior Achievement is looking for local residents who like to bowl. Get together with friends and form a team to collect pledges. Proceeds will benefit Junior Achievement and bowlers will have a day of fun and a chance to win prizes and giveaways.

For more information, call (509) 624-7114, email or visit

Hospice hosting program, discussions

EAST CENTRAL – Hospice of Spokane, 121 S. Arthur St., will host a videoconferencing program and local panel discussion on the most current theoretical perspectives on death, dying and grief.

“Beyond Kübler-Ross: New Perspectives on Death, Dying and Grief,” will be held Nov. 16 at 11:30 a.m.; Nov. 17 at noon; Dec. 6 at 2:45 p.m.; and Dec. 7 at 8:30 a.m.

The event is free and open to the public but registration is requested.

To register and for more information, call (509) 456-0438 or visit


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