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Focus on service

Are you serious? First of all, you don’t need to make City Hall more user friendly. We have to use the services regardless of user-friendly facilities. We are stuck with it.

New lights and carpets are not needed. Just ask the clerks to be friendly and efficient when dealing with the public. That constitutes user friendly.

When I worked in utilities at City Hall, a remodeling project took place. It made the department way less efficient. We lost phone calls because we were put in cubicles and could not see what was going on anywhere. We previously had a dozen clerks available to customers. After the change, we had only one clerk, and customers had to wait in line.

And we were told how great an improvement resulted. Yet, if you looked at printouts, you could see we were losing phone calls that we had never lost before.

Can’t believe you are considering wasting money on such a project, especially in this economy.

Glenn Reid

Spokane

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