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Google scales back to reach out in Nigeria

Wed., Sept. 19, 2012

Service lets users get email via easier-to-access text

LAGOS, Nigeria – Despite all its cutting-edge technology, Google Inc. has turned to the humble text message to break into Nigeria’s booming economy.

The search engine has started a service in Nigeria, as well as in Ghana and Kenya, which enables mobile phone users to access emails through text messaging.

That comes as Google’s office in Lagos has begun working with small-business owners in this nation of more than 160 million people, bringing more than 25,000 businesses online over the past year.

Google’s choice of using text messages to reach consumers highlights the challenges of doing business in Africa’s most populous nation. There is money to be made, but most people rarely have access to electricity, let alone the Internet, and a $20 mobile phone is as close as many will ever come to owning a computer.

“We don’t want to just come in and start looking for how to generate profit,” said Affiong Osuchukwu, Google’s Nigeria marketing manager. “We consider (sub-Saharan Africa) to be an investment region. We know we have to invest resources and time to develop the market in order for the market to become valuable to us in a way that we can do business.”

Google makes tens of billions of dollars a year from advertising, much of it coming from simple text ads that pop up next to its search results. But such ads are rarely relevant to Nigerians looking for goods and services in their neighborhoods. Only a fraction of business owners have websites, and those who do rarely offer consumers many services online.

Google Nigeria is trying to “develop the ecosystem” by making the Internet part of more people’s lives, Osuchukwu said. Its most recent push came in July as the company began advertising its text message email service, which allows users to receive their emails through Gmail for free as text messages. Users can reply to the emails for only the cost of sending a text message. They also can access local classified ads hosted by Google.

By getting the Internet to the simplest of handsets, Google is making a bet it can reach consumers it can ultimately make money from, as well as offer access millions otherwise wouldn’t have.

“The Internet is an enabler,” said Taiwo Kola-Ogunlade, a Google spokesman in West Africa. “I may not have as much money as you but I can have enough social capital to drive as much influence as you do.”


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