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Here’s the Dirt: SQM opens CdA office

Sun., April 21, 2013

SQM opens CdA office

SQM, a Canadian company that provides follow-up services for companies using call centers, has opened an 11,500-square-foot office at 7400 Mineral Drive, in the Coeur d’Alene Tech Center building.

The company opened the office in March with 90 employees.

Based in Vernon, British Columbia, SQM provides quality assurance services for more than 400 companies across North America. It’s been in business for nearly 20 years.

The North Idaho office is the first in the United States, said Sarah Kennedy, SQM vice president for business development.

SQM sees likely expansion in the Coeur d’Alene office as it adds more U.S. customers.

Employees make outbound calls to customers who have had contact with business call centers. Calls are made to determine the level of customer satisfaction, Kennedy said.

Bella Cova sets grand opening

Heather Villa, owner of Spokane business Bella Cova, plans a grand opening June 1 in its offices at 905 N. Washington St.

Bella Cova is taking 4,500 square feet in the former Caterina Winery building, owned by Huckleberry Bay Co.

Bella Cova’s Facebook page says it is a retail and resource center dedicated to helping provide new mothers with useful health information, outstanding products and compassionate services.

Erik Nelson, of Kiemle & Hagood, helped broker the lease.

Spa finds home at Riverstone

Studio Ten20, a Coeur d’Alene spa and beauty care provider, has moved into Suite B103 at the Village at Riverstone, in Coeur d’Alene.

The business is taking 1,700 square feet in the retail center, which is part of the large Riverstone mixed-use development.

Brokering the lease for Studio Ten20 were Casey Brazil, Colin Conway and Chris Schreiber, all of Kiemle & Hagood.

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