A Texas company has sued Spokane-based Maplewood Software, claiming it mishandled development of business software, causing some customers to cancel orders.
Austin-based Longhorn Laboratory Partners LLC said it and Maplewood collaborated on Web-based software that automated staff scheduling and laboratory inspection readiness.
Maplewood, founded in 1996 by Spokane residents John and Nancy Janzen, has developed several “software as a service” business products. Its most successful programs are sold to hospitals and clinics to simplify and manage complex work schedules.
In 2011 Maplewood joined with Longhorn Laboratory Partners to deliver a version of the scheduling product called ScheduleLabs. At the time, Longhorn became the global and U.S. distributor for ScheduleLabs.
The suit states Maplewood delivered some versions of that product to customers who found it didn’t perform as advertised.
The suit also contends that some versions of the product were delivered without Longhorn having a chance to assist its development, said Austin attorney Benjamin Hathaway, who represents Longhorn.
He said the lawsuit also claims Maplewood failed to provide training and follow-up to customers, causing some to stop using the software or not renew contracts.
The lawsuit didn’t include a dollar demand.
Maplewood President John Janzen declined to comment.