November 28, 2013 in Business

Xbox, PS4 makers tackle glitches in new consoles

Associated Press
 

Move over, zombies. Step aside, terrorists. Aliens, out of the way.

There are a few new foes affecting gamers that are proving to be far more destructive than any on-screen villain.

With nicknames like “the blue light of death” and “the disc drive of doom,” they’re the game-ending glitches causing headaches for a few gamers who picked up the next-generation Xbox One and PlayStation 4 consoles at launch.

Microsoft Corp. said Monday it’s replacing the Xbox One units of users who have reported systems that won’t read discs, an issue dubbed “the disc drive of doom.” The company said the problem is affecting “a very small number” of customers, who will also receive one free downloadable game from Microsoft Game Studios.

Sony Corp. announced after the debut of the PS4 earlier this month that it was replacing the units for “less than 1 percent” of users whose new consoles malfunctioned and displayed a pulsating blue light. The problem was given the moniker “the blue light of death.”

Some users have reported consoles being completely unresponsive out of the box. Both Sony and Microsoft said they’re working to troubleshoot such issues and replace broken consoles as quickly as possible.

While the issues seem to affect a minority of Xbox One and PS4 owners, the concerns could deter consumers who regularly play games on smartphones and mobile devices. Sony’s PS4 costs $399. Microsoft’s Xbox One costs $100 more and includes a Kinect sensor.

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