August 5, 2014 in City, Region

CenturyLink to pay $30K in fines for billing errors

From staff reports

The largest local telephone company in Washington state will pay more than $30,000 in fines after an investigation revealed it overbilled more than 1.5 million customers over a period of several years.

The Washington state Utilities and Transportation Commission approved a settlement with Louisiana-based CenturyLink, requiring the multinational telecommunications company to pay fines after it admitted errors in its billing process throughout the state. The errors struck recipients of tax breaks based on location and income, according to the investigation.

As part of the agreement, CenturyLink promised to revise its billing process by the fourth quarter of fiscal 2014 to reduce the likelihood of further erroneous billing, according to the settlement agreement.

The investigation was prompted by consumer complaints dating back to 2010. CenturyLink has 30 days to pay the penalty of $31,300.

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