More travelers sign up for airport programs, only to wait

NEW YORK – A growing number of travelers are signing up for the government’s expedited airport screening programs, only to face another wait.

After angry fliers missed flights this spring because of lengthy security lines, government officials promoted the PreCheck and Global Entry systems. The number of applicants for PreCheck more than tripled in a few months, climbing to 16,000 a day in May.

Now there is a new logjam. It can take weeks or even months to get an appointment for a brief in-person interview needed to complete the enrollment. Travelers can try walking into an enrollment office without an appointment, but that can mean waiting for hours or even getting turned away.

The Transportation Security Administration recently improved wait times at U.S. airports by hiring more agents and paying more overtime. But any hiccups in signing up travelers for expedited screening could slow down the government’s efforts to revamp airport security and foil some travelers’ hopes of speeding through security this summer.

Enrolling in either PreCheck or Global Entry allows fliers to use the expedited screening lanes at major U.S. airports. Members can keep shoes and belts on, keep liquids and laptops in their bags and walk through regular metal detectors instead of full-body scanners. The TSA can process 150 passengers an hour in a standard lane, 300 an hour in a PreCheck lane.

But many city-center PreCheck enrollment facilities don’t have any appointments for the next 45 days, the maximum their schedule allows. In San Francisco, a recent check of available appointments for Global Entry, the program for international travelers, showed no openings until Nov. 10. In Los Angeles, the first opening is Aug. 1. Other cities have similar waits.

In other parts of the country, the waits are minimal.

The people in Dallas could have been seen immediately – if they were willing to drive 177 miles to an enrollment center in Lawton, Oklahoma.

In the meantime, the TSA is working to add more capacity. MorphoTrust USA, the private vendor that handles all PreCheck applications at its IdentoGO Centers, is moving staff from underutilized locations to the overcrowded urban ones.

MorphoTrust plans to add 60 locations to its existing 400 PreCheck centers.

The TSA is also seeking bids for a faster way to enroll travelers, using existing databases to verify identity, citizenship and any criminal record. That new process, Sammon says, may or may not require an in-person interview.

However, MorphoTrust, which is part of French aerospace company Safran, has sued in the U.S. Court of Federal Claims to stop the bidding. The company says the bid seeks to expand upon the services it was already awarded through a separate contract.

The government has until July 22 to reply to the lawsuit.

The agency hopes to ultimately have half of the fliers passing through its checkpoints on any given day to be in a so-called trusted traveler program. To hit that goal, the agency estimates it needs 25 million frequent travelers enrolled.

Membership in both PreCheck and Global Entry is valid for five years. PreCheck costs $85. Global Entry costs $15 more and also allows fliers to skip immigration lines when re-entering the country. That’s why it tends to be more popular with road warriors.

Customs and Border Protection processes Global Entry applications while the TSA has hired MorphoTrust to handle all PreCheck enrollments.

As of May 15, there were 10 million people who are considered trusted travelers because of their membership in one of these programs or because they are in the military, are a member of Congress or a federal judge or in another trusted category such as State Department employees.

However, Sammon notes that less than 10 percent of the 2.5 million military members who qualify are frequent fliers. That means it is more like 7.8 million enrolled members. At the current pace of enrollments, Sammon hopes to sign the additional 17 million passengers needed by the start of 2019.