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  • BBB Tip of the Week: Airline travel scams

    Airline travel scams are abundant, and the BBB wants you to be aware of a few common ones. Two arrive through the mail. The first is a letter claiming you …


  • BBB Tip of the Week: the Funeral Rule

    The funeral business is a $15 billion to $20 billion industry. Sadly, unscrupulous funeral directors may use deceptive or unfair business practices to prey on grieving families. To combat these …


  • BBB Tip of the Week: Home inventories

    For years I have protected my personal property with an insurance policy, first as a renter and then as a home owner. I lock my doors. I make sure to …


  • BBB Tip of the Week: Unethical ‘advisers’

    Beware unscrupulous attorneys, financial planners and insurance agents targeting veterans and their families. They begin their pitch with an offer for free pension advice. However, the qualifications for the extended …


  • BBB Tip of the Week: Event ticket scams

    Major sporting events like the NCAA Division I Basketball Tournament, NASCAR and the Super Bowl bring out the scammers who capitalize on the scarcity of tickets and fans’ desire to …


  • BBB Tip of the Week: Phony FTC emails

    Scammers are targeting small businesses with emails pretending to be from the Federal Trade Commission and the Better Business Bureau. The latest wave of fake emails occurred earlier this month. …


  • BBB Tip of the Week: False health claims

    The Federal Trade Commission reached a $5.5 million settlement with Iovate Health Sciences U.S.A. after filing charges against the company for false health claims about its dietary supplements. Iovate misled …


  • BBB Tip of the Week: Consumer rights

    National Consumer Protection Week starts today, and an education campaign coordinated by 60 groups seeks to motivate people to make better decisions by helping them learn about their consumer rights. …


  • BBB Tip of the Week: Robocalls

    The Federal Trade Commission received more than 700 submissions to its Robocall Challenge ( robocall.challenge.gov), a competition urging innovators to find solutions to block illegal robocalls. The judges will review …


  • BBB Tip of the Week: Social media sharing

    Social media sites are quick and fun ways to keep in contact with family and friends. But we may share too much. Profile pages can be one-stop phishing grounds for …


  • BBB Tip of the Week: Smartphone security measures

    Most of us have taken steps to protect our home and business computers with anti-virus software and firewalls. Now that cell phones are used as handheld computing devices, we need …


  • Effective communication creates level of trust, happy customers

    There is a local auto parts shop that I visited last year because it was on my way home. A police officer had pulled me over; I needed to replace …


  • BBB Tip of the Week: Low-tech ATM scams

    For many people, the words “ATM scam” would conjure sophisticated computer technology that steals from the checking and savings accounts of the unsuspecting. But two ATM scams don’t use high …


  • BBB Tip of the Week: Penny auction sites

    The Washington State Attorney General’s Office has reached a settlement with ArrowOutlet.com, a penny auction site that rigged auctions using a bidbot – automated software – to bid up the …


  • BBB Tip of the Week: Check out charity before donating

    Stories of scammers looking to profit after Hurricane Sandy and the shooting at Sandy Hook Elementary have been in the news. In the wake of tragedy or disaster, scammers prey …


  • BBB Tip of the Week: Privacy and kids’ digital toys

    Before kids get immersed in the wonders of the digital world found on a new cell phone, tablet or gaming device, parents need to explore and determine the level of …


  • BBB Tip of the Week: Mobile apps for kids

    Companies with mobile applications focusing on kids could find themselves under Federal Trade Commission scrutiny for failing to follow the Children’s Online Privacy Protection Act. In a recent report from …


  • BBB Tip of the Week: Fake invoices

    Small businesses, schools and other organizations in Washington received fake invoices over the past year from a California-based company, UST Development Inc., also going by the name US Telecom. The …


  • BBB Tip of the Week: Mortgage foreclosure rescue scams

    As part of the Federal Trade Commission’s ongoing efforts to protect consumers in financial distress, it obtained judgment against Dinamica Financiera LLC, Soluciones Dinamicas Inc., Valentin Benitez, and Jose Mario …


  • BBB Tip of the Week: Mortgage settlement

    In February 2012, 49 states and the federal government reached an agreement with the top five loan servicers, called the National Mortgage Settlement, which provides as much as $25 billion …


  • BBB Tip of the Week: Four hot scams

    What scams are heating up with the summer weather? With our ears to the ground, we at the BBB are hearing about:


  • BBB Tip of the Week: Cracking your passwords

    Modern life is full of minor irritations. One that makes me crazy is trying to remember all my passwords. If a thief broke into your house, would they find a …


  • BBB: Watch out for snake oil disguised as miracle cure

    The Federal Trade Commission recently won a $700,000 judgment against a company selling a “permanent alcoholism cure.” http://www.ftc.gov/opa/ 2012/07/alcoholcure.shtm


  • BBB Tip of the Week

    Washington state’s primary election is Aug. 7. It’s hard to know whom to vote for if you don’t know much about the candidates, but we’re all so busy these days. …


  • BBB Tips: Internet resources for your teen

    • Last week I became aware of a good source of information for teens. It’s the Teen Consumer Scrapbook, available on the Washington State Attorney General’s page ( http://www.atg. wa.gov/TeenConsumer/) …


  • BBB Tip of the Week: Cruise scams could sink you

    One of my friends and former BBB co-workers loves to take cruises. She used to work in the industry. Periodically, I get calls (sometimes from computers) offering “free” or deeply …


  • BBB Tip of the Week: Be suspicious

    • Age of Reason? Try age of suspicion. There is such a thing as carrying a conspiracy theory too far. I recently blogged on www.bbb.org about Domain Name System changer …


  • BBB Tip of the Week: Instant winners

    • “Don’t lose this postcard! You may already be an INSTANT WINNER of a $500 jcpenney gift card!” Did you get a card like this in the mail? I did. …


  • BBB Tip of the Week: Free trials not always free

    • Free trials not always free: Free trials are used to market all kinds of products. But be on your guard. Free-to-pay conversions can be hidden by prechecked boxes and …


  • BBB Tip of the Week: Mortgage audit

    • Who wants to perform my outside mortgage audit? Did you receive a “mortgage audit notice” in the mail last weekend? I did. “Mortgage Auditing Program, Division of Consumer Services” …

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