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Stories tagged: BBB


  • Showing a little character gains a measure of honor

    Some time ago my husband’s iPad went missing. It’s not connected to a data plan, so we never take it out of the house. We looked for it in vain, …


  • BBB Tip of the Week: Online privacy

    • Online privacy: According to the Washington state attorney general, sharing personal information with the wrong people is one of your biggest risks online. Make sure your child knows to …


  • BBB Tip of the Week: The green, green grass of home

    • The green, green grass of home: With all the recent rain, it may be time to consider hiring a lawn service. Think about what you want: Are you looking …


  • BBB Tip of the Week: All marketing begins with trust

    • Quick, which comes first – trust or likability? “They’re inseparable,” says author and consultant Michael Lovas, co-owner (with wife Pam Holloway) of the Spokane firm About People. “When you …


  • BBB Tip of the Week: Protect your business barn

    Most Westerners are familiar with the concept of “closing the barn door after the horse is gone.” Waiting to write a policy until after you’ve suffered a business crime is …


  • BBB: Don’t let harmful email make you an April fool

    Ed Cushman, owner of C&H Foreign Auto, opened his email one morning to find a complaint from the Better Business Bureau. Little did Ed know that this message would end …


  • BBB Tip of the Week: I filed my taxes: Now what?

    Whew, I filed my taxes: Now what? Did you know that according to the IRS, even if a tax return is prepared by someone else, you are legally responsible for …


  • BBB Tip of the Week: The high cost of hidden fees

    The high cost of hidden fees: According to a 2006 study by the Ponemon Institute, you’re paying at least $942 a year in hidden fees, if you’re an average American …


  • BBB Tip of the Week: Safely using ATMs

    How to use an ATM safely: First of all, try to use only ATMs inside banks and other buildings; these are least likely to have been tampered with. If you …


  • BBB Tip of the Week: What’s your IQ on ID theft?

    What’s your IQ on ID theft? As National Consumer Protection Week draws to a close, ask yourself if you’re at risk for ID theft. I myself scored 45 on this …


  • Quintrall: Big decisions require as much input as courage

    When I travel across the three states the BBB serves, I’m very comfortable eating alone. I see no reason to eat bad fast food, so I seek the locally owned …


  • Condon taps BBB head for development post

    The local president of the Better Business Bureau will lead the City of Spokane’s business and economic development efforts, the mayor’s office announced today.


  • BBB Tip of the Week: eBay scam warning signs

    My husband and I enjoy playing board games and cards. I have noticed a significant difference in our approach. He likes to sit down and read the rules thoroughly first …


  • BBB: Ambitious job seekers offer valuable lessons

    Email rescues me from multiple phone calls every day. Texting saves even more time: “I’m running late” or “Can you talk?” are quick updates that eliminate the need to go …


  • BBB Tip of the Week: Timeshares

    If it sounds too good to be true: First it was swampland in Florida. Then ownership of London Bridge. Now, timeshare owners across the country are being scammed out of …


  • BBB: Bowl ads hearken back to early days of big ideas

    Back in 1967, when the Green Bay Packers took on the Kansas City Chiefs in the first Super Bowl, did AFL and NFL leaders even consider that the event would …


  • BBB Tip of the Week: counterfeit items

    There are good reasons not to buy counterfeit helmets, jerseys and autographed footballs, including this one: Counterfeit items are stolen goods. Fakers are using the name of the team or …


  • BBB Tip of the Week

    This week we continue reviewing the top 10 scams of 2011: • Top phishing scam: The most pernicious phishing scam last year disguised itself as official communication from NACHA – …


  • BBB Tip of the Week

    What to do with a debt collector: First, know your rights. If you’re contacted by a debt collector, the first thing to do is to go to www.ftc.gov and read …


  • BBB: Customer service comes in for landing

    If you want to get people talking, just toss out a comment about what a pain in the neck it is to fly these days. Then stand back. But wait! …


  • BBB Tip of the Week: Most common scams, Part 1

    Most common scams, Part 1: This year, the BBB celebrates its 100th anniversary. Unfortunately, con artists have been around even longer. Today, the BBB’s Scam Source (www.bbb.org/scam) is available to …


  • Quintrall: BBB, Forbes don’t see eye to eye about Spokane

    The lists compiled by Forbes magazine often seem to cast Spokane in a bad light. We were previously painted as a scam capital, and now we rank at the bottom …


  • BBB Tip of the Week

    College crime: It’s a new semester, or quarter, depending on what school your college-age student attends. Back when I was a student at the University of Idaho, we had a …


  • Column attracts emotional mix of outrage, gratitude, praise

    I started writing this column for The Spokesman-Review in May 2003. Where does the time go? Some topics that I write about change and some don’t. Scams get recycled. Industries …


  • BBB Tip of the Week

    Financial abuse of the elderly: People over 50 control more than 70 percent of the nation’s wealth. Some older people are unsophisticated about financial matters. Many seniors have to depend …


  • BBB: Don’t let dust gather on bargain coupons

    On Friday a young, single mom called our BBB office about a coupon she purchased. It offered her $200 worth of day care services, but she only paid $100 for …


  • BBB Tip of the Week: Be informed about infomercials

    Be informed about infomercials: Eliminate the hassle of annoying bra straps. Yes, this is the salutation in an email I received recently. (I must say, I’ve never felt hassled by …


  • BBB Tip of the Week

    Away from home: During the holiday season, many Americans will have to travel. Over Thanksgiving, I drove to McCall, Idaho, to see my parents. My aunt and uncle, who live …


  • BBB: Moving forward means keeping up with technology

    The phone books get delivered outside our condo building each year. One of the residents hauls them into the common area for each owner to take into their home. Those …


  • BBB Tip of the Week

    “Foreign Currency Fee Litigation Settlement Fund THIS IS A CHECK. Sign Reverse for Redemption


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