Stories tagged: customer service
Sun., Sept. 3, 2017
Tom Kelly: Personal touch getting lost in mortgage marketplace
Why do business with a company that refuses to speak to you? Regardless of how much information is available online and on the phone, if I pay for a service, …
Wed., July 12, 2017
Gina Barreca: Bagging my relationship with supermarket
I don’t want to self-check any more than I want to self-bag. If I wanted to do it all myself, I’d grow my own food in my own yard, raise …
Thu., April 13, 2017
United Airlines turns the skies unfriendly
The best companies work hard at teaching workers to be positive and thoughtful problem-solvers.
UPDATED: Sun., Feb. 5, 2017, 10:04 a.m.
Dick Meyer: Navigating the Middle Finger Economy
In the MFE, the customer is seen as an enemy to be defeated by extortion, psychological abuse or brutal marketing.
UPDATED: Wed., Jan. 18, 2017, 7:08 a.m.
Robots and artificial intelligence set to upend the art of making a sale
Softbank Robotics has a vision of a world in which many retailers incorporate artificial intelligence technology into brick-and-mortar stores, in which it feels normal and reflexive for you to approach …
Wed., Aug. 24, 2016, 2:24 p.m.
Dan’s Total Automotive showed out-of-towners total kindness
“Total” is the operative word in Dan’s Total Automotive. The West Plains auto-repair shop showed out-of-towners nothing but kindness when their car broke down.
Wed., March 2, 2016, 4:47 p.m.
Front Porch: Readers agree, customer service has crossed to intrusive
The consensus? The vast majority of responders are annoyed as heck. While nobody objected to friendly greetings – “Any plans for tonight?” sparked widespread irritation.
Thu., July 30, 2015
Comcast chooses Liberty Lake site
Comcast has chosen Liberty Lake for its new customer service center. The Internet and cable TV company will build an 80,000-square-foot facility in the Meadowwood Technology Park, Comcast announced Wednesday.
Thu., July 17, 1997
Call Waiting In D.C. Getting Information Out Of A Federal Bureaucrat Over The Phone Is Like Having A Tooth Pulled - Only A Lot Less Fun.
“In this agency, if you don’t respond to outside phone calls, it’s punishable by death and dismemberment,” explained a helpful bureaucrat. “On the other hand, the government doesn’t work in …
Wed., Aug. 9, 1995
Let’s Get Tough With Us West
A big rain came, and the woman’s two phone lines were knocked cold. One line remained dead; when the other rang, she found that she was on another person’s line. …
Thu., June 1, 1995
Mud-Slinging On A Grande Scale Steamed Customer Takes Out Wall Street Journal Ads To Roast Starbucks
Jeremy Dorosin says Starbucks owes him an espresso machine and the world an apology. Unhappy about the coffeehouse chain’s handling of his complaints about two defective espresso makers, the San …
Tue., April 25, 1995
New Rules For Uncivil Servants Chinese Bank Cracks Down On Tellers’ Contempt For Customers
Bank tellers in Jinan are going to find themselves biting their tongues a lot these days. The city’s bank has banned 90 “uncivilized sentences” and phrases in an attempt to …
Fri., March 10, 1995
Some Forget Why They’re In Business
There’s this young fellow who has been painting houses in my neighborhood during the past few weeks. I first saw him painting the house across the street from me. He …