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Friday, April 26, 2019  Spokane, Washington  Est. May 19, 1883
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Stories tagged: Front & Center

UPDATED: Mon., Feb. 26, 2018, 9:14 a.m.

Front & Center: Seeing others succeed motivates WSU administrator

When Cheryl Oliver started working for Washington State University 17 years ago, her job was to transfer written applications to a new online system. “We had to read people’s handwriting, …

Front & Center: Disney inspires approach at physical therapy practice

Luke Gordan says a new approach has paid “huge” dividends at the physical therapy clinic his father, Robert, started three decades ago and could do likewise at most customer-service businesses.

Front & Center: Mom teaches SFCC veep a valuable lesson

Chrissy Davis Jones grew up aspiring to become a pediatrician. Having distinguished herself both academically and athletically in Denver, she received multiple scholarship offers. She chose the University of Wyoming …

Front & Center: Response to newspaper ad beginning of 31 years at animal control agency SCRAPS

SCRAPS Regional Director Nancy Hill discusses the right and wrong reasons to own a pet, retirement and how cuteness can trump common sense.

UPDATED: Mon., Jan. 15, 2018, 11:42 a.m.

Front & Center: New assistant fire chief Trisha Wolford chose career ladder early on

When Trisha Wolford was growing up, no one told her she couldn’t someday be a firefighter like her uncle and cousin.

Front & Center: Being the middle man comes naturally to Evergreen Fancy Foods owner

Thirty years ago, Craig Grossman started Evergreen Fancy Foods in his South Hill garage. He sold just one product to retailers – elaborate chocolate roses. That’s changed.

Front & Center: Simply Northwest owner focuses on customer service, product quality to compete

Nothing seems simple this time of year – particularly at a small Spokane Valley gift-basket purveyor called Simply Northwest.

Front & Center: Catered For You owners prevail to earn ‘business of year’

Catered For You owners Romeo and Linette Herrera transformed business and weathered recession before receiving BBB accolades.

UPDATED: Sun., Dec. 10, 2017, 2:20 p.m.

Front & Center: North Central counselor Mary True

During almost 40 years in education, Mary True has amassed her share of certifications, including principal credentials. “I thought maybe I’d go into administration,” she recalled. “But that just wasn’t …

UPDATED: Sun., Dec. 3, 2017, 12:55 p.m.

Front & Center: A Santa who delivers an uncommon gift to others

Ed Gowin once was offered $25,000 to fly (presumably not via sleigh) to Hawaii for six weeks’ worth of ho-ho-ho’ing in a mall. He declined because of the time commitment, …

UPDATED: Tue., Nov. 28, 2017, 11:53 a.m.

Front & Center: Investor and adviser proves benefit to many

Bill Fix has raised millions for Whitworth University and others in the community through financial management and investments.

UPDATED: Sun., Nov. 26, 2017, 5:25 p.m.

Front & Center: For Steve Trefts, integrity, diligence and compassion are musts in his asset management realm

Steve Trefts loves solving puzzles. Not the jigsaw variety.

Front & Center: Entrepreneur balances marketing firm with burgeoning science exhibit enterprise

What makes Coleen Quisenberry’s products unusual is that they easily can be reconfigured to offer patrons fresh experiences – hence the company’s name, Flexhibit.

Front & Center: Post Falls-based Pointe Pest Control

Owner of Post Falls-based Pointe Pest Control got his introduction to the business via door-to-door sales in college.

Front & Center: Spokane Valley sign company owners follow customer service to the letter

National Barricade & Sign owners Brian and Kathy Mathis talk about typos, roboflaggers and which signs tend to disappear.

Front & Center: Newport driller works hard not to come up dry

NEWPORT – Morgan Joy drills for water. Fortunately for clients, his wells are rarely as dry as his humor.

Front & Center: A benefactor to creativity – nonprofit co-founder helps people use science, technology and engineering to complete self-directed projects

When Dan McGee was a youngster, he liked building things. He also enjoyed destroying things.

When she interviewed for a dishwashing job, Lina Hu got a $40-million idea

In the early ’90s, after failing to land a customer service job with AT&T in Boston, Hu moved to Los Angeles to be near friends. She was reduced to the …

Front & Center: In male-dominated profession, Avista vice presidency reflects on rise up the ranks

Heather Rosentrater joined Avista during her sophomore year at Gonzaga University. Less than two decades later, she became one of the private utility’s 12 vice presidents.

Front & Center: Salvager helps aircraft mechanics, pilots land the right part

This year alone, his Discount Aircraft Salvage has acquired almost two dozen aircraft, either to refurbish and sell, or dismantle for usable parts.

UPDATED: Mon., Sept. 11, 2017, 9:27 a.m.

Front & Center: Instructor helps build careers – class by class

Early in life, Matt Piekarski discovered he enjoyed working with his hands. He went on to launch his own construction business and now runs North Idaho College’s carpentry program.

Front & Center: It’s all about the patient

Doug Weeks’ duties include helping St. Luke’s Rehabilitation Institute’s medical staff write grant applications, design research methodologies, recruit and screen subjects, analyze data and disseminate the results.

Front & Center: Logger Donna Godes and her husband

Super glue is Donna Godes’ first choice for keeping husband-cum-logging partner Gary patched together. But Gary credits his wife with being the human super glue holding together the couple’s varied …

UPDATED: Mon., Aug. 21, 2017, 12:14 p.m.

Front & Center: Onion Creek General Store co-owner looks back and forward

Terri and Mark Charbonneaus’ home shares a common wall with their store, so neighbors occasionally call up after closing time wanting to buy something when friends drop in unexpectedly.

Hewes Marine in transition to next generation of family

Last week, Hewes family members gathered to discuss a succession plan that will allow Bill and his brother Dave, both of whom have already cut back their hours, to hand …

UPDATED: Mon., July 31, 2017, 10:13 a.m.

Front & Center: At 83, Lois Schulte finds her full-time career a rewarding boredom breaker

At 83, customer-service specialist Lois Schulte is a trendsetter. During the past decade, the number of Americans 65 and older still working rose more than 60 percent, from 5.6 million …

Front & Center: Hotstart’s CEO keeps it simple

Terry Judge is CEO of Hotstart, a Spokane-based manufacturer of engine preheating systems and accessories with customers in 180 countries. The company is celebrating its 75th anniversary this weekend.

Sherry Barrett strives to have transformative impact on Spokane County employees

She’s earned two master’s degrees, started her own consulting business and last year, was hired by Spokane County to spearhead an initiative to improve customer service, financial stewardship, public engagement …

Front & Center: Truth seeker

Jarrod Carter, owner of Origin Forensics LLC in Liberty Lake, recounts his unlikely transformation from jock to expert witness, which vehicles are safest and why learning an unpleasant truth is …

Front & Center: Chaps owner Celeste Shaw writes her own script for success

Growing up in Norway, Hans Tveten dreamed of living the cowboy life in faraway Montana. At first, his mother adamantly opposed the notion. But eventually she relented, and even made …