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Item: Coeur d'Alene School District's servers damaged/Maureen Dolan, Coeur d'Alene Press
More Info: Waiting for a reply to an email you sent to someone at the Coeur d'Alene School District? You should send it again, along with any other important electronic communications sent to a school district email address in the last few weeks. A power surge or outage seriously damaged two critical servers, and knocked the district's email system off line sometime late Friday or early Saturday. The situation, deemed a catastrophic failure, occurred despite battery back-up and protection on the server. “We've got power surge protectors all over the place,” said Wendell Wardell, the district's chief operating officer.
Question: When did your computer last melt down?
Jean Bengfort, director of the Coeur d'Alene School District technology department, sent out this email around noon Tuesday, telling of a major data center meltdown:
“Over the weekend, we experienced a “severe power event” that impacted our data center. Two critical servers were affected – our Exchange server (email) and our data storage (p drives). Unfortunately, the server that housed our email back-up was also damaged, so we had to completely re-build our Exchange (email) server. Here are the facts:
- 1. All accounts have been re-created.
- 2. All email messages before August 3rd, 2013, calendar events and contacts are no longer available.
- 3. If you have a smart phone which was syncing with Outlook, your old mail, calendar events and contacts have also been deleted.
- 4. All users will need to rebuild their contacts and calendars.
“Webmail is now functioning. If you can’t open Outlook on your local machine, please use Webmail to send a tech repair for assistance. Your shared drives will be restored within the next couple days. Thank you for your patience during this difficult situation we find ourselves in. We are making some changes to further protect us in the future.”
DFO: A Berry Picker explains what this means: “ALL email, and contacts, from before August 3, 2013, is GONE. Any email that was sent to teachers over the summer- gone. Any attempt for anyone to do a Public Records Request on email — ALL gone.”