Stories tagged: United Airlines
Wed., May 24, 2017, 1:39 p.m.
United CEO to investors: We’ll be more focused on customers
The CEO of United Airlines assured shareholders Wednesday that the company is doing all it can to be more customer-friendly since video surfaced of a passenger being violently ejected from …
UPDATED: Fri., April 28, 2017, 6:24 p.m.
Despite changes, overbooking unlikely to yield $10,000 payoff
On Thursday, United and the victimized passenger, Dr. David Dao, settled their dispute out of court. But the repercussions have been much wider, triggering modified overbooking policies and even elimination …
Fri., April 28, 2017, 8:03 a.m.
Chicago O’Hare security chief fired weeks after United flub
The head of security at Chicago’s airports has been fired, just weeks after a passenger was dragged from a United Airlines plane by security officers at O’Hare International Airport.
Thu., April 27, 2017, 11:42 a.m.
United to offer bumped flyers up to $10,000 after video flap
United Airlines says it will raise the limit – to $10,000 – on payments to customers who give up seats on oversold flights and will increase training for employees as …
Tue., April 25, 2017, 8:44 a.m.
United passenger dragged off plane with ‘minimal but necessary force,’ police say
The Chicago Department of Aviation is defending the officers in the infamous United Airlines video, saying they used “minimal but necessary force” when they dragged a passenger off a flight.
Mon., April 24, 2017, 8:13 a.m.
Lawyer: Doctor dragged from United flight plans to file lawsuit
A lawyer for the Kentucky doctor who was dragged from a United Express flight says it’s too late for the airline’s CEO to apologize face-to-face and that his client intends …
UPDATED: Sat., April 22, 2017, 9:54 p.m.
American tries to learn from United’s mistakes in incident
American Airlines said it grounded a flight attendant who got into a verbal confrontation with a passenger after taking a baby stroller away from another passenger on a Friday flight …
Fri., April 21, 2017, 12:47 p.m.
United misses deadline to answer senators on dragging
United Airlines and Chicago airport officials missed a deadline for answering questions from by key U.S. senators about the dragging incident aboard a United Express plane. The company and city …
UPDATED: Tue., April 18, 2017, 3:26 p.m.
United CEO says no one will be fired for dragging incident
United Airlines will not fire employees involved in the recent dragging of a passenger from his seat, an incident CEO Oscar Munoz on Tuesday called “a system failure.”
UPDATED: Sun., April 16, 2017, 10:20 p.m.
United changes policy, crew can’t displace seated passengers
United Airlines is changing a company policy and will no longer allow crew members to displace customers already onboard an airplane.
Sun., April 16, 2017, midnight
Kathleen Parker: Social media roughs up bullies, boors
Like a single organism endowed with the accumulated moral fortitude of human society, Twitter demands justice.
Sat., April 15, 2017, midnight
Froma Harrop: Airlines need a class for middle class
There’s an upper class and there’s a budget class, but there’s not much of a middle class anymore.
UPDATED: Thu., April 13, 2017, 9:56 p.m.
Dragged United Airlines passenger lost 2 teeth and broke his nose, lawyer says
The passenger dragged from a United flight lost two front teeth and suffered a broken nose and a concussion, one of his lawyers said Thursday, accusing the airline industry of …
Thu., April 13, 2017, midnight
United Airlines turns the skies unfriendly
The best companies work hard at teaching workers to be positive and thoughtful problem-solvers.
Wed., April 12, 2017, 1:44 p.m.
United: Airline won’t use police to remove passengers
The chief executive of United Airlines said the carrier will no longer ask police to remove passengers from full flights after the uproar over a man who was dragged off …
UPDATED: Tue., April 11, 2017, 6:19 p.m.
United Airlines made PR fiasco worse by its initial response, Spokane crisis management expert says
United Airlines could have avoided much of the damage to its brand and reputation this week in how it first responded to a passenger being dragged screaming from his airplane …
UPDATED: Tue., April 11, 2017, 10:50 p.m.
CEO issues new apology as details of passenger’s past emerge
After people were horrified by video of a passenger getting dragged off a full United Express flight by airport police, the head of United’s parent company said the airline was …
UPDATED: Tue., April 11, 2017, 12:03 p.m.
United shares fall after backlash over dragged passenger
United Continental Holdings’ shares dropped nearly 4 percent Tuesday morning as backlash continued over videos of security officers dragging a passenger from his seat Sunday to make way for airline …
UPDATED: Tue., April 11, 2017, 9:36 a.m.
Twitter users mock United Airlines over violent removal of passenger from plane
A day after viral videos of a bloodied man being dragged off an overbooked United Express flight at Chicago’s O’Hare International Airport by aviation security fueled criticism of the airline, …
UPDATED: Tue., April 11, 2017, 9:54 a.m.
United Airlines, Chicago taking heat over man dragged off plane
Several minutes after a passenger recorded a video watched around the world that showed security officers dragging another passenger off an overbooked United Express flight at Chicago’s O’Hare International Airport, …
UPDATED: Mon., April 10, 2017, 5:32 p.m.
After video of passenger dragged from United flight goes viral, CEO calls it ‘upsetting event’
Videos of a United Airlines passenger being forcibly dragged from his seat on a Sunday overbooked flight at O’Hare International Airport have been viewed more than 1 million times, and …
Mon., March 27, 2017, 8:31 a.m.
United Airlines: Customers ‘welcome’ to wear leggings
United Airlines says regular-paying flyers are welcome to wear leggings aboard its flights, even though two teenage girls were barred by a gate agent from boarding a flight from Denver …
UPDATED: Mon., Feb. 27, 2017, 4:47 p.m.
United Airlines to add Spokane service to Chicago, San Francisco
United Airlines will add new flights from Spokane to San Francisco and Chicago this summer.
Sat., Feb. 11, 2017, 10:45 p.m.
United Airlines: Pilot taken off San Francisco-bound flight
United Airlines says it’s investigating after a pilot was removed from a San Francisco-bound flight before it left Austin, Texas.
UPDATED: Wed., Feb. 8, 2017, 12:07 p.m.
Computer problems causing widespread United flight delays
CHICAGO – United Airlines was experiencing delays at airports across the country Wednesday because of a systemwide computer problem affecting flight plans.
Tue., Dec. 6, 2016, 2:42 p.m.
No more free overhead bin on United Airlines
Gone are the days of the free sandwiches, the complimentary pillows, the headphones that didn’t cost $5. The in-flight comforts that were once a given are now nothing more than …
Mon., Dec. 5, 2016, 1:24 p.m.
United Airlines settles with SEC for reviving route that benefited public official
United Airlines’ parent company has agreed to pay a $2.4 million penalty for reinstating a money-losing route that gave a public official easier access to his vacation home.
Fri., Dec. 2, 2016, 2:41 p.m.
United Airlines will pay $2.4 million to settle with SEC
The parent company of United Airlines will pay $2.4 million to settle civil charges by securities regulators over flights that were started to help an official who oversaw one of …
Fri., Sept. 30, 2016, 1 p.m.
United fails to renew liquor license; 2 dry days at Newark
On Wednesday and Thursday the two United Clubs in Terminal C of Newark Liberty International Airport in New Jersey couldn’t serve any beer, wine or spirits until a forgotten liquor …
Mon., Aug. 22, 2016, 10:13 a.m.
United Airlines flight makes emergency landing in Spokane
A United Airlines flight from Calgary landed at Spokane International Airport after mechanical problems triggered an emergency