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Spokane, Washington  Est. May 19, 1883

Eye On Boise

Tax Commission opens annual meeting, talks customer service…

Idaho’s state Tax Commission is holding its annual meeting this afternoon in the Lincoln Auditorium; you can watch live here. “We are a customer service organization,” Commissioner Eliot Werk said as the meeting opened. “Everything we do at the Tax Commission has to do with serving customers – that is what we do.” Today’s meeting will include a panel discussion on how the Tax Commission could provide better customer service.

Werk said in 2015, the commission has handled 132,000 inquiries from taxpayers, either walk-ins or phone calls. It’s processed more than 2.4 million tax transactions, and issued $350 million in refunds. It also stopped 1,170 fraudulent returns and kept more than $1.7 million from being refunded to criminals, to date.

Werk said the commission believes taxpayers have the “right to pay only the tax that they owe.”

Betsy Z. Russell
Betsy Z. Russell joined The Spokesman-Review in 1991. She currently is a reporter in the Boise Bureau covering Idaho state government and politics, and other news from Idaho's state capital.

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