Idaho’s county Department of Motor Vehicles offices have been hit with increasing and sometimes lengthy statewide outages in the past few months, and the Idaho Transportation Department announced today that its drivers license provider, Gemalto, has sent a team of specialists to Boise to work with ITD to identify and fix the problem. “We’re still investigating what the root cause is,” said ITD spokesman Jake Melder. Many of the outages have lasted between 30 and 90 minutes, but some have lasted for hours on end.

“ITD is placing as many resources on this as possible, because the delays at the county DMVs are not up to the department’s standard,” the agency said in a news release. “The department thanks the public and our county partners for showing patience while this issue is resolved.”

ITD switched to its current provider in November, when Gemalto won a five-year contract worth roughly $950,000 a year in a competitive bid. The outages didn’t start occurring until this spring. Gemalto is an international company; its facility that securely prints out Idaho driver’s licenses is located in Indiana.

Gemalto, which is headquartered in Amsterdam, is the world’s largest manufacturer of SIM cards. The company describes itself on its website as the “world leader in digital security.” It provides secure driver’s licenses, passports, software applications, secure personal devices and managed services, with clients including governments and businesses around the world.