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The Spokesman-Review Newspaper The Spokesman-Review

Spokane, Washington  Est. May 19, 1883
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Huckleberries Online

Smart Phones, Dumb Service Reps

I didn’t cry, but I wanted to scream. And I really, really wanted to stamp my feet and maybe throw something – preferably a cellphone. Three hours at a Costco phone kiosk can have that effect on anyone.All I wanted was a new phone. My carrier offered me a free upgrade to a fancy-schmancy smartphone, so last Saturday I confidently headed out to Costco to pick it up.For tax purposes I wanted to separate my account from my husband’s. Matthew, the helpful cellphone salesman, assured me a quick call to customer service would take care of that. Of course, that was before we realized customer service for this particular provider had been outsourced to a country far, far away/Cindy Hval, SR Front Porch. More here.

Question: Share your worst electronics customer service experience?



D.F. Oliveria
D.F. (Dave) Oliveria joined The Spokesman-Review in 1984. He currently is a columnist and compiles the Huckleberries Online blog and writes about North Idaho in his Huckleberries column.

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