I know that customers complain all the time about Time-Warner's propensity to jack up rates, as well as its customer service. Here's two reviews I pulled off the Internet re: Time Warner: "Time Warner has been nothing but a headache for the last 5 years I've had them." And: "This is the WORST company for cable and internet!" On more than one occasion, Mrs. O -- she's better at this than I am -- has had to point out to a Time Warner representative who is trying to explain a proposed rate increase that we have plenty of other options TV service. So Monday I braced for the worst when I tried to contact Time Warner to replace a modem power cord that Huckleberry decided to use as a chew toy. I couldn't contact the Coeur d'Alene office by phone, which seemed to confirm my fears that this was going to be an ordeal. So I jumped in the 4Runner in the driving rain and headed to the office on Kathleen Avenue. I was expecting a long line. There wasn't one. I was expecting a third-degree interrogation when I approached the counter with my damaged cord. I didn't get one. Rather, a pleasant woman with a nice smile immediately headed for a back room to grab a replacement cord. She handed it to me. No cost. I was out of there in less than 5 minutes. That's my story. And I'm sticking to it.

Question: What has been your experience with Time-Warner, esp. with customer service?