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The Spokesman-Review Newspaper

The Spokesman-Review Newspaper The Spokesman-Review

Spokane, Washington  Est. May 19, 1883
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Huckleberries Online

HMO: What’s happening w/digital SR?

HMOffsuite (on Wild Card): Sorry I feel compelled to mention this again, but after about 3 weeks of enduring the SR upgrade/conversion, today the 'all today's news' featured 2 stories. TWO. For a subscription based product, the SR seems terribly incompetent. I would hope they can muster the talent to get this news delivery problem resolved soon, or I am certainly not going to continue my subscription. And, fwiw, I would think there are many other readers/subscribers that feel as I do. How can an organization be this incompetent? I thought only governments performed in this fashion.

HMO; this is from City Editor Addy Hatch:

"I can understand your frustration 0-- we're all having some
of the same reactions as we transition to a new computer system and a new work
flow. Those transitions are behind the changes you're seeing.

"We used to send everything that was prepared for the
print paper online at midnight. That no longer happens. Instead, we post
stories as they're ready throughout the day, then some of those articles are
also used in the print paper the next day. So, there really isn't an "All
today's news" any longer; very soon you should see that tab go away, to be
replaced with "Recent news." If you click that tab right now, for
example, the list of stories is a lot longer than it was this morning because
we've been posting new stories for several hours. Also, if you keep scrolling
down on that page, you'll see a list of stories under the headline "In
case you missed it." These are stories we posted the day before that
appear in print today.

"It's a new way of presenting and sorting the online news,
and we're making tweaks to it every day to try to address some of our readers'
frustrations. Thanks for your patience."

Addy Hatch

D.F. Oliveria
D.F. (Dave) Oliveria joined The Spokesman-Review in 1984. He currently is a columnist and compiles the Huckleberries Online blog and writes about North Idaho in his Huckleberries column.

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