Arrow-right Camera
The Spokesman-Review Newspaper

The Spokesman-Review Newspaper The Spokesman-Review

Spokane, Washington  Est. May 19, 1883
Cloudy 31° Cloudy

Huckleberries Online

Huckleberries, The criticism stung, but Albertsons exec responded correctly

Huckleberries Monday:

Albertsons deserves a Hat Tip for responding quickly to customer criticism of the Coeur d’Alene store aired on the Huckleberries blog last Tuesday.

First, the criticism from a Huckleberry Friend: “I have shopped there for 24 years and am saddened to see it so decline. Yesterday the line was 12 deep with one checker and another one managing self checkout. This was at 5 p.m.”

Two commenters agreed that the store could use more hired hands during rush hours, including Coeur d’Alene Councilman Dan English.

That got the attention of Albertsons corporate exec Rob Backus, the senior vice president of operations in Seattle. He emailed Huckleberries, promising that the following steps would be taken at the Lake City store pronto: 1. Better scheduling for peak times. 2. Re-train employees to call for help when customers stack up. 3. Additional district oversight in the evenings to make sure these steps are taken.

Also, Backus agreed with the shout-outs given by Huckleberries readers to hardworking store employees Patty, Holly, Lori and Darcy/DFO, Huckleberries Monday. More here.

Question: Have you ever complained about service or product to store or corporate management?



D.F. Oliveria
D.F. (Dave) Oliveria joined The Spokesman-Review in 1984. He currently is a columnist and compiles the Huckleberries Online blog and writes about North Idaho in his Huckleberries column.

Follow Dave online: