Twa Offers Bonuses To Improve Service

Trans World Airlines Inc., tired of ranking near the bottom in airline customer service ratings, says it will pay employees bonuses if they improve performance.

TWA said it will pay each employee below the level of vice president $65 for any month in which the airline ranks among the top five carriers in three crucial categories - on-time performance, customer complaints and baggage handling.

The airline will pay them $35 more if it finishes first in one of the categories.

Employees could split as much as $32.4 million annually if they achieve maximum performance.