Arrow-right Camera
The Spokesman-Review Newspaper

The Spokesman-Review Newspaper The Spokesman-Review

Spokane, Washington  Est. May 19, 1883
Clear Night 38° Clear
News >  Washington Voices

Next IT’s move aids ‘need for space’

Next IT, founded in Spokane in 2002, is moving from the Paulsen building to the Pinecroft Business Park in Spokane Valley this fall.

“We are in the historic Paulsen building but we are on three separate floors,” said Jennifer Snell, senior director of marketing for Next IT. “It came down to what works best for Next IT.”

The company has been in downtown’s Paulsen for about 10 years and Snell said they looked at many different locations, but found Pinecroft Business Park to be the best option.

Next IT’s flagship product is the virtual assistant Alme which is being used by companies such as Aetna and Amtrak. Next IT also built Jenn, the virtual assistant that went live in 2008 and helps Alaska Airlines’ customers find their way on

About 160 people are employed by Next IT, which is considered a leader in the virtual assistant market.

Snell said the new building in Spokane Valley will accommodate 30 percent more people if needed.

“We have been growing strategically over the years,” Snell said.

She added that Pinecroft Business Park worked with Next IT on the new building, which is located near Mirabeau Point Park and Discovery Playground, and the Valley YMCA. The new location also offers free parking for employees.

“We see this move as a credit to Spokane’s tech industry growth,” said Fred Brown, Next IT’s founder and CEO. “Our new building facilitates our increasing need for space while making it easier for teams to meet and share ideas.”

The Spokesman-Review Newspaper

Local journalism is essential.

Give directly to The Spokesman-Review's Northwest Passages community forums series -- which helps to offset the costs of several reporter and editor positions at the newspaper -- by using the easy options below. Gifts processed in this system are not tax deductible, but are predominately used to help meet the local financial requirements needed to receive national matching-grant funds.

Active Person

Subscribe to the Coronavirus newsletter

Get the day’s latest Coronavirus news delivered to your inbox by subscribing to our newsletter.